Purchase/Resubscribe

Already purchased the subscription - autoship but didn’t get the following month’s order? This is most likely caused because the subscription must be the only product in your order. Please purchase the subscription - autoship again by itself in your next order to ensure you never miss a month! So sorry for any trouble. You can always email us at info@glowskincarela.com for additional help. 

Access

You can access your Customer Portal in two ways:

  • Clicking the unique Customer Portal link sent to you in your Subscription Activation email.
  • Logging into your customer account on the store's website.

Cancellation

Once you are in the Customer Portal, you will click the Subscriptions tab from the left-hand menu. If you no longer want to continue your subscription, click on the Actions button found next to the subscription you want to cancel and then select Cancel from the dropdown menu.

On the following page, you will be prompted to choose a cancellation reason. Select the cancellation reason that closely matches your reason for canceling. Click Cancel my subscription to complete cancellation.

If you have NOT received an email confirming your cancellation, your Autoship subscription is still active.

Swap

Once you are logged into your account

View Account > Login

Scroll to the bottom of the page and select

Manage Subscriptions > Edit Active Subscription 

Scroll to the bottom of the page and select

Product > Gray or White (whichever you are switching to) > Update

Gift

Once you are logged into your account

View Account > Login

Scroll to the bottom of the page and select

Manage Subscriptions > Edit Active Subscription 

Scroll to the bottom of the page and select

Skip > Gift this order > Enter recipient's information > Send Gift 

Use passwordless login

Quickly access your customer portal with no password required using a 4-digit code sent to your phone or email.

Sending the passwordless login 4-digit authentication code via SMS is only compatible for phone numbers from the United States and Canada. International phone numbers will receive the 4-digit code through email only.

Follow the steps below to sign with your 4-digit code:

Step 1 - Request a passwordless login code

  1. Navigate to your Shopify account login page.
  2. Below Need help accessing your subscriptions? click on the Click here text.
  3. In the Login window, enter your email address associated with the subscription account.
  4. Click the Send login code button.

Step 2 - Check your email or text message

A 4-digit authentication code is sent to your email and by text message. This code is valid for four minutes. If the code is not confirmed within that time frame, you must complete Step 1 again to send a new login code

  • If you only have an email address on your account: You will only receive the 4-digit authentication code via email.
  • If you have a valid phone number and email address on your account: You will receive the 4-digit authentication code through email and SMS.

Step 3 - Enter the 4-digit code into the passwordless login screen

  1. In your browser, return to the login screen.
  2. Type in the code you received by email or SMS.
  3. When successfully logged in, the screen is redirected to your customer portal.

If you did not receive your 4-digit code via email or SMS, try these troubleshooting steps:

  • Check your email spam folder.
  • Try refreshing the passwordless login page and re-enter your email address to receive a new code.
  • If you have exceeded five failed login attempts, refresh your web browser to help reset the login attempts. This requires you to re-enter your email address and obtain a new 4-digit code to try again.

Update your billing information or email

To update payment information:

  1. Login to the customer portal.
  2. Click the Payment Methods tab.
  3. Click Add new payment method and enter the payment method details.
  4. Click the Subscriptions tab and click Edit on the subscription to be updated.
  5. Select Payment method on the left hand side below Shipping address.
  6. Return to the Payment Methods tab, expand the old payment method and click Remove payment method.

    If you used PayPal as your payment gateway, you can edit the payment method in your PayPal settings. Otherwise, you need to cancel the subscription and start a new subscription via checkout.

    Update shipping address

    Update shipping address for a specific subscription

    You can update the shipping address for a specific subscription:

    1. Login to your customer portal.
    2. Click on Subscription
    3. Click Edit on the subscription you want to update
    4. Scroll down to Shipping Address.
    5. Click the arrow to expand.
    6. Select one of the other shipping addresses.

      Note: This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

      Update an existing shipping address

      You can update existing shipping addresses from the Shipping tab:

      1. Login to your customer portal.
      2. Click on Shipping. This will display all shipping addresses on your customer account.

        Click the link on a specific address will allow you to update it as needed or click on the Add New Shipping Info button to add an address.

        Skip a delivery  

        Log in to your customer portal to skip a delivery.

        1. Click the Delivery Schedule tab to see all upcoming deliveries for your subscriptions.
        2. Click Skip next to the delivery you would like to skip. If you want to unskip a delivery, click Unskip next to the order.

          Pause a subscription

          To pause your subscription, you will first need to log in to your account.

          1. Login to your customer portal. 
          2. Click Subscriptions and Edit. 
          3. Scroll to the bottom of the page and click Cancel Subscription. 
          4. On the "Would you like to pause instead?" pop-up, select the amount of time you would like to pause your subscription. 
          5. Take note of the next shipment date, which will reflect the pause duration. 
          6. Click Pause Subscription. 

            There is no unpause button in the customer portal. If you would like to reactivate your subscription before the next shipment date, locate the paused subscription on the Subscriptions page of the customer portal and click Order now.

            Re-activate a subscription

            If you want to reactivate a subscription that was previously canceled, you will first need to log in to your account.

            1. Login to your customer portal.
            2. Click Subscriptions and select the subscription product.
            3. Click Re-activate and confirm.