Step 1 - Access your Customer Portal

You can access your Customer Portal in two ways:

  • Clicking the unique Customer Portal link sent to you in your Subscription Activation email.
  • Logging into your customer account on the store's website.

Step 2 - Cancel subscription

Once you are in the Customer Portal, you will click the Subscriptions tab from the left-hand menu. If you no longer want to continue your subscription, click on the Actions button found next to the subscription you want to cancel and then select Cancel from the dropdown menu.

screenshot-shopifysubscriptions.com-2020.08.18-16_24_12.png


Step 3 - Choose a cancellation reason

On the following page, you will be prompted to choose a cancellation reason. Select the cancellation reason that closely matches your reason for canceling. Click Cancel my subscription to complete cancellation.