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Shipping/Returns/Refunds/Replacements

Shipping

Glow Skincare uses our supplier's standard shipping methods which include USPS, UPS, and FedEx. Products are usually shipped within 3-5 days after receiving your order, but some suppliers may take up to 6-7 days. Shipping within the continental U.S. generally takes 3-7 business days depending on your location. International products are usually shipped within a 10-day business range with USPS, FedEx, UPS, or DHL.

*Important Note: Be sure to watch your tracking information for updates on the location of your package. The carrier will determine if your order can be left in a safe and secure place at your delivery address. If you have any questions or need further assistance please contact us so we can assist you further. Be sure to include your name, and order number associated with the order.

However, we now offer Route! Purchase protection is now available for all of your orders. Please note that Route must be included alongside your order at the time of purchase and it's benefits only applies to the orders it has been purchased with. For more information and to file a claim with Route go HERE.

Returns

Please note that all sales are final and not eligible for return or exchange.

 

Refunds/ Replacements

In order to qualify for a refund or replacement on damaged products upon receival, you must file a claim by emailing info@glowskincarela.com within 7 days of receiving your order. You must include proof, including photos and description of the damage.